Coffee tip of the day
If you have an Insta-hot or can quickly heat up a very small amount of water, sprinkle no more than an ounce of water on your grounds before you start brewing. This begins the extraction process and starts pulling the flavor to the surface of the grounds. When the brewing starts, it will have a head-start on the extraction.
Business tip of the day
Provide scripts for everything. They provide consistency, E&O protection and provide a higher level of customer service. The longer we have been in the industry, the more we need scripts. It’s easy to take things for granted and get off track. If you need help with scripts, ask the coach.